ISO 9001 is a quality management system that aids the delivery of consistently high standards to customers. According to the International Organization for Standardization, “this standard is based on a number of quality management principles including a strong customer focus, the motivation and implication of top management, the process approach and continual improvement.” C-Tech Innovation has been ISO 9001-certified since 2010, and the ISO 9001 approach is central to how we operate as a company.